Messaging
Manage and reply to incoming messages
Incoming messages can be viewed on the Overview, Urgent, Complaint, Comment, and Conversation History pages. Overview page The Overview page is your home base. Use this page to view the newest messages and the quantity of each message types have been ...
Resolving Messages
Ten5 offers a resolution oriented messaging platform. Using the Ten5 app, dispatchers can respond quickly and resolve driver concerns. We recommend waiting until there are no more necessary replies before you mark a conversation resolved. Who can ...
Conversation history
If you'd like to view messages and conversations in a chat-like format, conversation history offers that option. Here you can navigate to chats organized by drivers in your fleet. From this page, play messages, reply to your drivers, and resolve ...
Understanding messaging in Ten5
Messages are the building blocks of Ten5. All messages are voice messages which allow drivers to communicate hands free. Message types Urgent The Urgent messages are used for matters such as a flat tire, an accident, or anything else a driver might ...
Popular Articles
Understanding messaging in Ten5
Messages are the building blocks of Ten5. All messages are voice messages which allow drivers to communicate hands free. Message types Urgent The Urgent messages are used for matters such as a flat tire, an accident, or anything else a driver might ...
What is a broadcast?
In Ten5, a broadcast is a recorded message sent to one or multiple drivers. Both fleet admins and managers can send broadcasts, but there are some differences. Types of broadcasts & who can send them Fleet-wide broadcast A recorded message sent to ...
What is Ten5?
Ten5 was built under the premise that all people deserve to be noticed and respected. It is a communications platform which leverages the human voice to improve connectivity and culture in trucking fleets. By organizing and prioritizing messaging, we ...
Broadcast examples for your fleet
Our hope is that broadcast messaging will enable your fleet to be more connected. The following list contains just a few possibilities, but it doesn't stop there. Broadcast possibilities and scripts Operational communication A fleet's operations can ...
Creating Manager Accounts
As a fleet admin, you'll need to add your managers to the Ten5 app. Once they're in the system, Ten5 will send a welcome email to the manager with a temporary password. You can add one account at a time, or you can create accounts with a pre-made ...