Manage and reply to incoming messages

Manage and reply to incoming messages

Incoming messages can be viewed on the Overview, Urgent, Complaint, Comment, and Conversation History pages. 

Overview page

The Overview page is your home base. Use this page to view the newest messages and the quantity of each message types have been sent. From this page, you can listen to and reply to messages, but you won't be able to resolve messages. To resolve messages, navigate to any of the pages in the following two sections.



Urgent, Complaint, and Comment pages

These pages display messages of their respective type. Use these pages to monitor, reply to, and resolve messages. All three pages share the same layout. 



Conversation History

This page organizes messages & conversation in chats. Each chat is in reference to a specific driver and will contain all messages sent between the driver and fleet admin & manager users. You will be able to see all previous messages and all types of messages.





    • Related Articles

    • Understanding messaging in Ten5

      Messages are the building blocks of Ten5. All messages are voice messages which allow drivers to communicate hands free. Message types Urgent The Urgent messages are used for matters such as a flat tire, an accident, or anything else a driver might ...

    • Resolving Messages

      Ten5 offers a resolution oriented messaging platform. Using the Ten5 app, dispatchers can respond quickly and resolve driver concerns. We recommend waiting until there are no more necessary replies before you mark a conversation resolved. Who can ...

    • What are Interactive Voice Experience messages?

      IVEX, or Interactive Voice Experience, messages are preplanned and scheduled. There are two types of IVEX messages: Onboarding IVEX and Scheduled IVEXs. With our Interactive Voice Experience tool, fleets send safety reminders, onboard new drivers, ...

    • View fleet reports of Ten5

      This data-driven page allows you to monitor how Ten5 is being used. In turn, you can ensure your fleet dispatchers offer quick response & resolution to driver needs. Reports are only available to fleet admin accounts. The Reports page The reports ...

    • Conversation history

      If you'd like to view messages and conversations in a chat-like format, conversation history offers that option. Here you can navigate to chats organized by drivers in your fleet. From this page, play messages, reply to your drivers, and resolve ...