Ten5 offers a resolution oriented messaging platform. Using the Ten5 app, dispatchers can respond quickly and resolve driver concerns.
We recommend waiting until there are no more necessary replies before you mark a conversation resolved.
Who can resolve messages?
- Manager & Administrator accounts can resolve messages
- We recommend Managers, or Dispatchers, resolve messages
When should I resolve messages?
- The goal is to solve driver issues and concerns.
- Switch the status to resolved only when you've taken action address the drivers' concerns.
How do I resolve messages?
- Check out the interactive tutorials below
- Messages can be resolved on the following pages: Urgent, Complaints, Comments, & Conversation History
Urgent, Complaint, and Comment pages
1. Click on one of the three Messages pages: Urgent, Complaints, or Comments
2. Find the message you'd like to resolve and click on the resolution dropdown
3. Click Resolved to switch the status
4. The message will move to the Resolved section and disappear from this view
Conversation History page
1. Navigate to the Conversation History page
2. Click on a chat with the status: Unresolved
3. Click on the resolution dropdown in the message
4. Click on Resolved
5. After all messages are resolved in a driver chat, the status will change next to the driver's name.
Related Articles
Understanding messaging in Ten5
Messages are the building blocks of Ten5. All messages are voice messages which allow drivers to communicate hands free. Message types Urgent The Urgent messages are used for matters such as a flat tire, an accident, or anything else a driver might ...
Manage and reply to incoming messages
Incoming messages can be viewed on the Overview, Urgent, Complaint, Comment, and Conversation History pages. Overview page The Overview page is your home base. Use this page to view the newest messages and the quantity of each message types have been ...
What are Interactive Voice Experience messages?
IVEX, or Interactive Voice Experience, messages are preplanned and scheduled. There are two types of IVEX messages: Onboarding IVEX and Scheduled IVEXs. With our Interactive Voice Experience tool, fleets send safety reminders, onboard new drivers, ...
Conversation history
If you'd like to view messages and conversations in a chat-like format, conversation history offers that option. Here you can navigate to chats organized by drivers in your fleet. From this page, play messages, reply to your drivers, and resolve ...
View fleet reports of Ten5
This data-driven page allows you to monitor how Ten5 is being used. In turn, you can ensure your fleet dispatchers offer quick response & resolution to driver needs. Reports are only available to fleet admin accounts. The Reports page The reports ...