Understanding messaging in Ten5
Messages are the building blocks of Ten5. All messages are voice messages which allow drivers to communicate hands free.
The Urgent messages are used for matters such as a flat tire, an accident, or anything else a driver might consider urgent.
The Complaint messages are used for when a driver has a concern or would like to give feedback to the fleet. Complaint messages can give more visibility into what a driver is unhappy with and dispatchers can give more support to these drivers.
The Comment messages are used by drivers to communicate anything that wouldn't be either urgent or a complaint. These messages will allow drivers to connect with their dispatchers.
can be sent to the entire fleet, one or more groups, or specific drivers. To learn more about broadcasts, check out What is a broadcast?
An IVEX (Interactive Voice Experience)
message is a scheduled, prerecorded message used to connect with drivers throughout their onboarding and their experience on the road. Take a look at this article to learn more: What is IVEX?
- Only drivers can send an urgent message, complaint, or comment.
- Only admin and manager accounts can send a broadcast or IVEX.
When using our app, you'll notice emojis next to voice messages. These emojis are a reflection on the driver's emotion in the message. Is your driver angry? Happy? Disappointed? Sentiment analysis gives you a heads up and assists you while supporting your team.
Here's a table with the possible emojis and their corresponding emotion:
Manage and reply to incoming messages
Incoming messages can be viewed on the Overview, Urgent, Complaint, Comment, and Conversation History pages. Overview page The Overview page is your home base. Use this page to view the newest messages and the quantity of each message types have been ...
Ten5 offers a resolution oriented messaging platform. Using the Ten5 app, dispatchers can respond quickly and resolve driver concerns. We recommend waiting until there are no more necessary replies before you mark a conversation resolved. Who can ...
What are Interactive Voice Experience messages?
IVEX, or Interactive Voice Experience, messages are preplanned and scheduled. There are two types of IVEX messages: Onboarding IVEX and Scheduled IVEXs. With our Interactive Voice Experience tool, fleets send safety reminders, onboard new drivers, ...
View fleet reports of Ten5
This data-driven page allows you to monitor how Ten5 is being used. In turn, you can ensure your fleet dispatchers offer quick response & resolution to driver needs. Reports are only available to fleet admin accounts. The Reports page The reports ...
Broadcast examples for your fleet
Our hope is that broadcast messaging will enable your fleet to be more connected. The following list contains just a few possibilities, but it doesn't stop there. Broadcast possibilities and scripts Operational communication A fleet's operations can ...