Creating Manager Accounts

Creating Manager Accounts

As a fleet admin, you'll need to add your managers to the Ten5 app. Once they're in the system, Ten5 will send a welcome email to the manager with a temporary password.

You can add one account at a time, or you can create accounts with a pre-made template which is attached below. If you have many managers, we recommend you use the template to fast-track your fleet set-up.

Create a single manager account


1. Click on the Managers page.
2. In the top right corner, click Add.
3.  Add manager information, such as name, email, address, phone number, and birthday. First name, Last name, and Email address are required.
4. After entering all desired information, click Create. You have an option to make managers active or inactive. Inactive managers will not have access to the platform.
5.  Managers which have been activated will receive an email with a temporary password.

Creating multiple managers via Template



Dashboard: Overview Admin | Ten5
1. Go to the Managers page.
2. Click on the three dots next to Add.
3. Click on Template Multi Managers to download the upload template.
4. Open the file in Excel or other spreadsheet software and enter managers' information in the cells. Name & email address are required.
5. Once you've entered all the information, save the file and return to the Managers page in the Ten5 Dashboard.
6. In the submenu, click on Bulk Multi Manager to upload the file.
7. Click on Select file and upload your file.
8. Select header row and then click Next.
9. Match column to ensure the data is correctly integrated and then click Next.
10. Check any rows you'd like to discard, or simply click Confirm.
11. Your managers will appear immediately and Ten5 will send a welcome email with a temporary password.

Next steps

  1. If you haven't already, add your drivers to Ten5.
  2. If both managers and drivers have been added, start creating groups.

    • Related Articles

    • Creating Driver Accounts

      Here is your guide to setting up a fleet in Ten5 and onboarding new drivers. Once you have added a driver we will send them a welcome email with their username and password, allowing them to start using Ten5. You can add one driver at a time, or you ...
    • Quick start guide for managers

      Welcome to Ten5, fleet dispatchers! Ten5 is a voice messaging platform designed to connect you with drivers and enable you to support their needs. Dispatchers operate in fleet manager accounts in our web application. Our software champions a simple, ...
    • Setting Up a Fleet

      Time is precious. That's why we have a simple set-up process: Our 3-Step Process Step 1: Add managers/fleet dispatchers to the Ten5 app With Ten5, managers and fleet dispatchers will communicate with drivers through organized, documented ...
    • Creating Groups

      Setting up driver Groups is important. If Groups aren't set up, managers won't be able to receive any messages. The purpose of groups is to link a fleet manager or dispatcher with all drivers they are assigned in daily fleet operations. Create a ...
    • Phase 1: Set goals & objectives

      To help set goals for pilots we start with driver and dispatcher surveys which establish a baseline level of satisfaction with current communications. How we accomplish this 1. Driver Baseline Sentiment Survey Drivers are asked to rank their current ...