Creating Driver Accounts

Creating Driver Accounts

Here is your guide to setting up a fleet in Ten5 and onboarding new drivers. Once you have added a driver we will send them a welcome email with their username and password, allowing them to start using Ten5.

You can add one driver at a time, or you can create driver accounts with a pre-made template, which is attached below. If you have many drivers, we recommend you use the template to fast-track your fleet set-up.

Adding a Driver to your Fleet


1. Navigate to the Drivers page.
2. In the top right corner, click Add.
3. Enter driver information, such as name, email, address, phone number, and birthday.
      First & Last name and email address are required fields.
4. After entering all desired information, click Create.
5. You'll see your new driver appear on the Drivers page.

Adding Multiple Drivers to the System


1. Navigate to the Drivers page.
2. Click on the three dots next to Add.
3. Click on Template Multi Drivers to download the template (the template is also attached at the bottom of this help article).
4. Open the file in Excel or other spreadsheet software and enter managers' information in the cells. Name & email address are required.
Phone numbers must begin with the country code (e.g., +1 410-123-4567 should be entered as 14101234567). Otherwise, the system uses the first numbers as the country code (e.g., if you enter 4101234567, the country code would be +41 - Switzerland).
5. Once you've entered all the information, save the file and return to the Drivers page in the Ten5 Dashboard.
6. Click on the three dots again.
7. Click on Bulk Multi Driver to upload the template.
8. Click on Select file and upload your file.
9. Select the header row of the uploaded data.
10. Click on Next.
11. Match column to ensure the data is correctly integrated and then click Next.
12. Check for any rows you'd like to discard or simply click Confirm.
13. Your drivers will appear immediately and Ten5 will send a welcome email with a temporary password.

Next steps:

  1. If you haven't already, add your managers to Ten5.
  2. If both managers and drivers have been added, start creating groups.

    • Related Articles

    • Creating Manager Accounts

      As a fleet admin, you'll need to add your managers to the Ten5 app. Once they're in the system, Ten5 will send a welcome email to the manager with a temporary password. You can add one account at a time, or you can create accounts with a pre-made ...

    • Creating Groups

      Setting up driver Groups is important. If Groups aren't set up, managers won't be able to receive any messages. The purpose of groups is to link a fleet manager or dispatcher with all drivers they are assigned in daily fleet operations. Create a ...

    • Setting Up a Fleet

      Time is precious. That's why we have a simple set-up process: Our 3-Step Process Step 1: Add managers/fleet dispatchers to the Ten5 app With Ten5, managers and fleet dispatchers will communicate with drivers through organized, documented ...

    • Quick start guide for managers

      Welcome to Ten5, fleet dispatchers! Ten5 is a voice messaging platform designed to connect you with drivers and enable you to support their needs. Dispatchers operate in fleet manager accounts in our web application. Our software champions a simple, ...

    • Phase 1: Set goals & objectives

      To help set goals for pilots we start with driver and dispatcher surveys which establish a baseline level of satisfaction with current communications. How we accomplish this 1. Driver Baseline Sentiment Survey Drivers are asked to rank their current ...