Phase 3: Assess and identify members

Phase 3: Assess and identify members

This can be one of the most important steps. You will need to have buy in from drivers, dispatching teams, and others to be successful. 
  1. Identify drivers, dispatchers, trainers, and engagement personnel that are willing to help and also strive to improve the processes within the organization.
  2. Work with the champions to identify content they'd like to share that is important to drivers.
  3. We recommend recruiting a senior manager that can record messages about the importance of the pilot and the belief that there is a need to communicate in a way that is more meaningful to drivers.


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