Pilots
Phase 5: Results and feedback
We'll finish up the pilot by reviewing the usage of the Ten5 platform relative to the goals set in phase 1 of the pilot. Pilot results The capstone: Post-pilot surveys Two surveys will be issued to analyze the effectiveness of Ten5 as a messaging ...
Phase 4: Instruction & onboarding
We've made Ten5 as intuitive as possible for both drivers and back end office staff. Provided onboarding resources We provide customized information based upon the role that may include: Welcome emails which contain: Onboarding instructions Quick ...
Phase 3: Assess and identify members
This can be one of the most important steps. You will need to have buy in from drivers, dispatching teams, and others to be successful. Identify drivers, dispatchers, trainers, and engagement personnel that are willing to help and also strive to ...
Phase 2: Timeline of the pilot
Our pilots are designed to span 45 days. During the first 15 days, we'll help with pre-implementation, implementation, and training. During the remaining 30 days, Ten5 will be up and running, and we'll support you with monitoring adoption and ...
Phase 1: Set goals & objectives
To help set goals for pilots we start with driver and dispatcher surveys which establish a baseline level of satisfaction with current communications. How we accomplish this 1. Driver Baseline Sentiment Survey Drivers are asked to rank their current ...
Starting a Pilot
Thank you for your interest in starting a pilot of Ten5. Together, we hope to revolutionize the way you communicate with your drivers. This pilot will give you full access to all the current features in Ten5, including individual, broadcast and ...
Popular Articles
Understanding messaging in Ten5
Messages are the building blocks of Ten5. All messages are voice messages which allow drivers to communicate hands free. Message types Urgent The Urgent messages are used for matters such as a flat tire, an accident, or anything else a driver might ...
What is a broadcast?
In Ten5, a broadcast is a recorded message sent to one or multiple drivers. Both fleet admins and managers can send broadcasts, but there are some differences. Types of broadcasts & who can send them Fleet-wide broadcast A recorded message sent to ...
What is Ten5?
Ten5 was built under the premise that all people deserve to be noticed and respected. It is a communications platform which leverages the human voice to improve connectivity and culture in trucking fleets. By organizing and prioritizing messaging, we ...
Broadcast examples for your fleet
Our hope is that broadcast messaging will enable your fleet to be more connected. The following list contains just a few possibilities, but it doesn't stop there. Broadcast possibilities and scripts Operational communication A fleet's operations can ...
Creating Manager Accounts
As a fleet admin, you'll need to add your managers to the Ten5 app. Once they're in the system, Ten5 will send a welcome email to the manager with a temporary password. You can add one account at a time, or you can create accounts with a pre-made ...