Phase 5: Results and feedback
We'll finish up the pilot by reviewing the usage of the Ten5 platform relative to the goals set in phase 1 of the pilot.
Pilot results
The capstone: Post-pilot surveys
Two surveys will be issued to analyze the effectiveness of Ten5 as a messaging platform. These surveys will be sent to drivers and dispatchers.
Surveys will be set up for you and we recommend that the internal champion send these surveys with an embedded link.
Example Post-Pilot Driver Survey
(Click Next to see all of the questions)
Example Post-Pilot Dispatcher Survey
(Click Next to see all of the questions)
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Phase 4: Instruction & onboarding
We've made Ten5 as intuitive as possible for both drivers and back end office staff. Provided onboarding resources We provide customized information based upon the role that may include: Welcome emails which contain: Onboarding instructions Quick ...
Phase 1: Set goals & objectives
To help set goals for pilots we start with driver and dispatcher surveys which establish a baseline level of satisfaction with current communications. How we accomplish this 1. Driver Baseline Sentiment Survey Drivers are asked to rank their current ...
Phase 3: Assess and identify members
This can be one of the most important steps. You will need to have buy in from drivers, dispatching teams, and others to be successful. Identify drivers, dispatchers, trainers, and engagement personnel that are willing to help and also strive to ...
Phase 2: Timeline of the pilot
Our pilots are designed to span 45 days. During the first 15 days, we'll help with pre-implementation, implementation, and training. During the remaining 30 days, Ten5 will be up and running, and we'll support you with monitoring adoption and ...
Starting a Pilot
Thank you for your interest in starting a pilot of Ten5. Together, we hope to revolutionize the way you communicate with your drivers. This pilot will give you full access to all the current features in Ten5, including individual, broadcast and ...