Phase 5: Results and feedback

Phase 5: Results and feedback

We'll finish up the pilot by reviewing the usage of the Ten5 platform relative to the goals set in phase 1 of the pilot.

Pilot results

The capstone: Post-pilot surveys

Two surveys will be issued to analyze the effectiveness of Ten5 as a messaging platform. These surveys will be sent to drivers and dispatchers.
Surveys will be set up for you and we recommend that the internal champion send these surveys with an embedded link.

Example Post-Pilot Driver Survey

(Click Next to see all of the questions)

Example Post-Pilot Dispatcher Survey

(Click Next to see all of the questions)


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